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Small Business Service Plans

Accenet provides an array of essential IT services on a flat rate subscription basis to small and medium sized businesses.
We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.
Whether you already have some technical expertise on staff or not, we provide whatever expertise you need but don't have.
We view ourselves as an extension of your business. Our goals are nothing short of a dramatic reduction in your total cost of technology ownership and a dramatic reduction in your technology-induced stress level.
That's why every customer engagement begins with a free systems analysis reviewed with one our technology specialists. It's the best way to get the "lay of the land" in addition to getting an on-going relationship started.
The more we know about you, the more return you'll see from your investment with us.

Hidden cost of PC

People often think of the costs of their computer systems as the total dollar value spent on hardware, software and services. But, over the life of each system, by far the biggest cost is lost productivity due to software glitches, system downtime and the lack of appropriate training.
As an example, an employee with $60,000 annual income with 20% overhead for Benefits, Taxes and Insurance, the monthly expense from a company would be $6,000. Actual hourly rate deduct possible sick and vacation leave would be around $54.00 per hour. If we assume computer down time happened twice a month with one hour each time then you are looking at $1,296 loss per PC per year. Not to mention if this person belonged to sales or marketing dept, the loss to the company is even greater.

 
  Level Silver Gold
  Package Prices per month up to 15 PCs and One Server $399 $499
  Desktop Support    
  Unlimited Help Desk
Getting help is only a call away. The Accenet tech team is here to help you, whether it is problems with a desktop or the dreaded "blue screen of death". Just grab the phone and get help NOW. (available 8am - 5pm, Monday - Friday)
Yes Yes
  Unlimited Remote Support
Every Accenet Manage IT contract includes unlimited support by remote control. Rather than wasting time to roll a truck, an Accenet technician can securely remote control your workstation, within seconds. This gives virtual hands on for quick resolution to trouble. Most support issues can be resolved without being on site. (available 8am - 5pm, Monday - Friday)
Yes Yes
  Security/Updates    
  Patch Management
We'll keep your PCs up to date with the latest Service Packs and security patches from Microsoft. Don't let your PC's slip through the cracks, with the ever increasing threats in the wild today you need this coverage to keep your machines healthy.
Yes Yes
  Anti-Virus Software Management
Keeping the network protected from virus activity is a top priority. Accenet utilizes our extensive experience with Symantec anti-virus and TrendMicro to be sure your network is well protected. Accenet will keep the software up-to-date and make sure the network is configured optimally for protection. We'll also be there for you on the rare occasion when you do experience a virus related incident to help eradicate the bug and get systems back in shape. We'll monitor to make sure virus definitions are current.
Yes Yes
  Spam Management
We'll filter all your inbound mail looking for viruses, and stop them before they reach you. We'll examine email for spam too. We'll drop more than 80% of all spam. Nearly all remaining spam is tagged as such and sent on to you. Our spam filtering is 97% effective. (Must have your own mail domain)
-- Yes
  Server Support    
  Unlimited Help Desk
Getting help is only a call away. The Accenet tech team is here to help you, whether it is problems with a desktop or the dreaded "blue screen of death". Just grab the phone and get help NOW. (available 8am - 5pm, Monday - Friday)
Yes Yes
  Unlimited Remote Support
Every Accenet Managed IT contract includes unlimited support by remote control. Rather than wasting time to roll a truck, an Accenet technician can securely remote control your workstation, within seconds. This gives virtual hands on for quick resolution to trouble. Most support issues can be resolved without being on site. (available 8am - 5pm, Monday - Friday)
Yes Yes
  Unlimited On-Site Support
Anytime you do need assistance that can't be solved remotely we'll dispatch a technician directly to you. (available 8am - 5pm, Monday - Friday)
-- Yes
  Emergency after hours support (5pm-8am M-F, Sat/Sun, stat holidays)
For the emergency break down that need immediate attention and restore
-- Yes
  Server Maintenance and Monitoring    
  Service Availability Monitoring Yes Yes
  Event Log Monitoring Yes Yes
  Drive Space Monitoring Yes Yes
  Log File Maintenance -- Yes
  Exchange Maintenance and Administration -- Yes
  Backup Monitoring and Administration -- Yes
  Monitor Attached Network Devices -- Yes
  Server Security/Updates    
  Patch Management Yes Yes
  Anti-Virus Software Management Yes Yes
  Spam Management -- Yes
  Security Administration -- Yes
  File Sharing Administration -- Yes
  Purchasing - Projects    
  Unlimited Purchasing Support
Utilize Accenet vast experience in selecting the correct technology products for your company. We'll provide our specialized viewpoint and expert advice as important factors in making sure you purchase correctly, even if you're buying a product we don't sell.
Yes Yes
  Access To Discounts
As an Accenet Managed IT customer, you're a member of "the club." We'll always give you our best available pricing on products we sell.
Yes Yes
 
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