| |
Level (Prices per PC per
month) |
Silver |
Gold |
Platinum |
| |
Hardware |
$199 |
$299 |
$799 |
| |
Hardware Refesh - 3 year
contract
Keep your hardware
up to date with our
"Hardware Refresh" plan!
Accenet will provide new
hardware every three years.
Don't try and run the latest
software on tired old
machines, Use this plan and
you'll always be current.
|
-- |
-- |
Yes |
| |
Support |
|
|
|
| |
Unlimited Help Desk
Getting help is
only a call away. The
Accenet tech team is here to
help you, whether it is
problems with a desktop or
the dreaded "blue screen of
death". Just grab the phone
and get help NOW. (available
8am - 5pm, Monday - Friday)
|
Yes |
Yes |
Yes |
| |
Unlimited Remote Control
Every Accenet Manage IT
contract includes unlimited
support by remote control.
Rather than wasting time to
roll a truck, an Accenet
technician can securely
remote control your
workstation, within seconds.
This gives virtual hands on
for quick resolution to
trouble. Most support issues
can be resolved without
being on site. (available
8am - 5pm, Monday - Friday) |
Yes |
Yes |
Yes |
| |
Unlimited On-Site Support
Anytime you do need
assistance that can't be
solved remotely we'll
dispatch a technician
directly to you. (available
8am - 5pm, Monday - Friday)
|
-- |
Yes |
Yes |
| |
Emergency after hours
support (5pm-8am M-F,
Sat/Sun, stat holidays)
For the emergency
break down that need
immediate attention and
restore
|
-- |
-- |
Yes |
| |
Maintenance and Monitoring |
|
|
|
| |
Service Availability
Monitoring Information |
Yes |
Yes |
Yes |
| |
Event Log Monitoring
Accenet will monitor your event logs, parsing through them for alerts and
warnings that could lead to trouble if left unnoticed. Utilizing advanced
monitoring tools, Accenet engineers will be alerted about such issues when they
come up. |
Yes |
Yes |
Yes |
| |
Drive Space Monitoring
Ever filled up a
hard-drive? It happens.
Accenet will leverage
technology to monitor your
server's drive utilization,
and will be notified when
drive usage grows to
specified thresholds. This
allows you to plan ahead for
capacity upgrades through
the use of trend analysis.
We'll also assist you in
knowing what files can be
discarded or archived.
|
Yes |
Yes |
Yes |
| |
Log
File Maintenance
Accenet engineers will
help determine the right
maintenance schedule for
your server log files, then
make sure that maintenance
happens, on a regular basis.
This can help reduce storage
requirements, while
increasing the security of
your server environment.
|
-- |
Yes |
Yes |
| |
Exchange Maintenance and
Administration
You know how vital email
and group collaboration is
to your business. If you
have a Microsoft Exchange
server, you probably know
that it takes a special type
of expertise to keep it
running smoothly. Accenet
will monitor Exchange
services to make sure they
are always on-line and
provide support to be sure
that the system is operating
optimally.
|
-- |
Yes |
Yes |
| |
Backup Monitoring and
Administration
The proper backup is key in
maintaining business
continuity in the event of a
disaster. Accenet will be
sure you have the right
backup in place and see to
it that the system works.
Accenet will monitor backups
on a daily basis, and we'll
be there to restore your
data whenever you need it.
|
-- |
Yes |
Yes |
| |
Monitor Attached Network
Devices
By leveraging
Service Availability
Monitoring technology, we'll
keep a watchful eye on your
business. We'll monitor the
key services that keep your
business running. If
something isn't right,
chances are we'll know it
before you do!
|
-- |
Yes |
Yes |
| |
Company Administrator Login
Do you have staff that
need remote access to
machines on your network?
With our Company
Administrator Login you can
use our tools to access that
machine in the branch
office, across town or
across the country.
|
-- |
Yes |
Yes |
| |
Security/Updates |
|
|
|
| |
Patch Management
We'll keep your Servers up
to date with the latest
Service Packs and security
patches from Microsoft.
Don't let your Servers slip
through the cracks, with the
ever increasing threats in
the wild today you need this
coverage to keep your
machines healthy.
|
Yes |
Yes |
Yes |
| |
Anti-Virus Software
Management
Keeping the network
protected from virus
activity is a top priority.
Accenet utilizes our
extensive experience with
Symantec and TrendMicro
anti-virus to be sure your
network is well protected.
Accenet will keep the
software up-to-date and make
sure the network is
configured optimally for
protection. We'll also be
there for you on the rare
occasion when you do
experience a virus related
incident to help eradicate
the bug and get systems back
in shape. We'll monitor to
make sure virus definitions
are current.
|
Yes |
Yes |
Yes |
| |
Spam
Management
We'll filter all your
inbound mail looking for
viruses, and stop them
before they reach you. We'll
examine email for spam too.
We'll drop more than 80% of
all spam. Nearly all
remaining spam is tagged as
such and sent on to you. Our
spam filtering is 97%
effective. (Must have your
own mail domain)
|
-- |
Yes |
Yes |
| |
Security Administration
We'll help you develop and
implement good security
practices.
|
Yes |
Yes |
Yes |
| |
File
Sharing Administration
We'll assist you in
determining who needs access
to what and make sure the
file system is secure. We'll
work with you to make sure
important company data is
secure.
|
-- |
Yes |
Yes |
| |
Purchasing - Projects |
|
|
|
| |
Unlimited Purchasing Support
Utilize
Accenet vast experience in
selecting the correct
technology products for your
company. We'll provide our
specialized viewpoint and
expert advice as important
factors in making sure you
purchase correctly, even if
you're buying a product we
don't sell.
|
Yes |
Yes |
Yes |
| |
Access To Discounts
As an Accenet Managed IT
customer, you're a member of
"the club." We'll always
give you our best available
pricing on products we sell.
|
Yes |
Yes |
Yes |
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